The creation of a centralized main floor service centre will see approximately 30 existing service staff and subject matter experts relocated to serve customers in a single location during peak times. The centre will ensure service is always delivered right to the customer, eliminating the need for them to find their way around multiple counters on multiple floors. Customers will arrive at one place that is easy to find, and it will always be the right place to receive service and information. Customers will enjoy a simplified and centralized experience with a more consistent service philosophy, business practices and application of policy, across service areas.

Phase One – Consolidated Customer Service Counters – 577.4m2 – Renovate existing Everest space and small business centre area to include a new customer service counter to serve patrons,  support area to accommodate 18 workstations, universal washroom, supervisor’s office, kitchenette , lounge/waiting and meeting area, 3 small sized meeting rooms. Architectural finishes to match existing rotunda. Save and re-use existing materials.

                                                                                                                                                                                                                                                                                                       Phase Two – Security Desk Relocation – 56.3m2 – Relocate existing security equipment and re-purpose existing security desk to a new customer service information counter and appointment check-in.  Renovate area to include the following program: 3 staff desks / work stations, Small kitchenette / lounge, Staff lockers, Access from elevator lobby corridor complete with new partition.